Shipping & delivery

When your order leaves us

Orders are picked and dispatched within 1 to 2 business days of the order being placed. Business days are Monday to Friday, excluding United States federal holidays. An order placed on a Saturday is processed on the following Monday.

You will receive a dispatch email with tracking as soon as the parcel is handed to the carrier. If you have not had that email within four business days, something has gone wrong on our side and we would like to hear about it — email support@dolcemiaclothing.shop.

Rates and delivery times

All rates below are in US Dollars (USD) and are shown again at checkout before you are asked to pay.

United States

• Standard — $12 USD. Free on orders of $150 USD and above. Delivered 3 to 7 business days after dispatch.
• Expedited — $28 USD. Delivered 2 to 3 business days after dispatch. Available to street addresses in the contiguous United States.
• Alaska, Hawaii and US territories — $22 USD. Delivered 5 to 10 business days after dispatch. Expedited service is not available to these destinations.

Canada

• Standard — $28 USD. Delivered 7 to 14 business days after dispatch, subject to customs clearance.

Rest of world

• Standard international — $42 USD. Delivered 10 to 21 business days after dispatch, subject to customs clearance.

Delivery estimates are the carrier’s, not a guarantee from us. Weather, customs and carrier backlogs all move these dates and none of them are within our control. If a date is firm for you, tell us before you order and we will give you an honest answer about whether it will make it.

International orders, duties and restrictions

We ship to most countries. Orders leaving the United States are sold on a delivered duty unpaid basis: any import duty, VAT, GST, clearance charge or handling fee levied by the destination country is the recipient’s responsibility and is not included in the price you pay us. Carriers usually collect these before releasing the parcel.

If a parcel is refused at customs and returned to us, we will refund the price of the goods less the outbound shipping cost and any charges the carrier passes on to us. We cannot refund duties already paid to a foreign authority.

We do not ship to countries or persons subject to United States sanctions or export controls administered by the Office of Foreign Assets Control. We also do not ship to freight forwarders, and we cannot mark a parcel as a gift or declare a value other than the price paid — misdeclaring the contents or value of an international shipment is a customs offence and we will not do it.

Everything we sell is finished apparel and textile accessories. Nothing in the catalogue contains real fur, exotic skins, ivory, or any other material subject to CITES or to a wildlife import restriction.

If we cannot ship on time

We aim to dispatch inside the window at the top of this page. If we cannot ship your order within 30 days of receiving it, we will contact you before that deadline with a revised date and you will have the choice of:

• accepting the revised date, or
• cancelling the order for a full refund, issued to the original payment method within three business days of your instruction.

If we do not hear back from you, we will treat the order as cancelled and refund it in full. This is how we operate as a matter of policy and it is also what the United States Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule requires of us.

Tracking, addresses and failed deliveries

Every parcel ships with tracking. Please check your delivery address carefully at checkout — once a parcel is with the carrier we cannot change the destination.

If a parcel is returned to us as undeliverable because the address was incomplete or incorrect, we will contact you and can either reship it at the standard rate or refund the goods less the original shipping cost.

If tracking shows a parcel as delivered and you do not have it, tell us within seven days. We will open a claim with the carrier and keep you updated. We do not ask you to chase the carrier yourself.

Returning something instead? The conditions and the process are on the returns and refunds page.